Refund policy

This policy covers UK consumer online and distance-sale purchases from Zero Hour Watches, including pre-owned watches.

Cancelling your purchase

You can cancel without giving a reason from the time you order until 14 days after the day you receive your goods. Where goods from one order arrive separately, the period runs from receipt of the last item.

To cancel, email zerohourwatch.com@gmail.com with a clear statement that you wish to cancel. Please include your name, the item and your order number if available so we can identify the purchase.

You may also cancel by another clear statement. Our approval or acknowledgement is not required. Send your cancellation notice before the cancellation period expires.

Returning your watch

We will promptly provide the secure return address and packing and shipping instructions privately by email.

Send the goods back without undue delay and within 14 days after telling us you are cancelling. Please contact us promptly if you have not received the return instructions; you do not need a return authorisation to exercise your cancellation right.

For change-of-mind cancellations, you pay the direct return-postage costs where we have informed you of this before purchase. We charge no restocking fee.

Please pack the watch securely and return everything supplied, including accessories, documents and packaging. Missing items or packaging do not automatically remove your cancellation right. Where permitted by law, we may deduct an actual reduction in value caused by missing supplied items or handling beyond what would reasonably be permitted in a shop.

Your refund

We will refund the purchase price and, where legally required, the cost of our least-expensive standard outbound delivery option. Any extra charge for an upgraded delivery service is not refundable.

Refunds are made without undue delay and within 14 days after we receive the goods back or you provide evidence of sending them back, whichever happens first. If we offer to collect the goods, the deadline is 14 days after cancellation. If nothing has been dispatched, we will refund within 14 days after cancellation.

We use the original payment method unless you expressly agree otherwise, without refund fees.

Faulty or misdescribed goods

These cancellation arrangements do not limit your separate statutory rights if goods are faulty, misdescribed or otherwise do not conform to the contract. Email zerohourwatch.com@gmail.com with details of the problem. Where you are entitled to return goods on those grounds, we will bear the reasonable return costs.